Refund policy

Returns & Refunds

I hope you love your Bejewelled by Becks creation. If you do need to make a return, please read the information below.

Change of mind returns

For eligible non-personalised items purchased online, you have 14 days from the day you receive your order to tell me that you wish to cancel your order.

Once you have notified me, you then have a further 14 days to return the item.

Please contact me before returning anything. Items should be returned securely packaged and in the condition in which they were received. You may be responsible for any reduction in value caused by handling beyond what would reasonably be necessary to inspect the item.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it.

Personalised & custom-made items

Items that are made to your specifications or clearly personalised cannot normally be returned simply because you have changed your mind.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Damaged, faulty or incorrect orders

If your order arrives damaged, is faulty, or you receive the wrong item, please contact Bejewelled by Becks as soon as possible with your order details and photographs where appropriate so I can help resolve the issue.

Refunds

Where you exercise a statutory cancellation right, eligible refunds will be processed in accordance with your statutory rights. This includes the applicable standard outbound delivery charge where required by law. Refunds will be made to your original payment method.

Handmade items

Every Bejewelled by Becks piece is individually embellished by hand. Small variations in gem placement, glitter and finishing details are a natural part of handmade products and make each piece unique.

Nothing in this policy affects your statutory consumer rights.