Returns & Refunds
We hope you love your Bejewelled by Becks creation. Each piece is individually hand-embellished, so slight variations are part of what makes every item unique.
Change of Mind Returns
For eligible non-personalised items purchased online, you have 14 days from receiving your order to let us know that you wish to cancel and return it. Once you have notified us, you then have 14 days to return the item.
Items should be returned in their original condition and packaged securely. Please contact us before sending a return so we can provide the appropriate return instructions.
Unless the item is faulty or incorrect, the customer is responsible for the cost of returning it.
Personalised & Custom Orders
Items made to your specifications or clearly personalised for you cannot normally be returned simply because you have changed your mind. This does not affect your statutory rights if an item is faulty, damaged or not as described.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible with your order details and photographs of the issue. We’ll work with you to put things right.
Refunds
Where a return is eligible for a refund, we will process the refund back to the original payment method in accordance with your statutory rights.
Handmade Items
Please remember that our products are individually embellished by hand. Small differences in gem placement, glitter and finishing are natural characteristics of handmade pieces and mean that no two creations will be completely identical.
Nothing in this policy affects your statutory consumer rights.